THE TRUST EXPERIENCE (TX)
Thought Leadership Series
presented by Cisco and QUT as part of the
National Industry Innovation Network partnership
QUT Faculty of Business & Law Executive Dean, Professor Amanda Gudmundsson &
Cisco Queensland Regional Manager, Mr Terry Weber invite you to join the business leaders’ white paper launch of the
‘The Benevolent Enterprise’
In today’s data-intensive environments trust matters more than ever. Yet trust literacy of organisations is in its infancy. Our research at QUT has identified four actionable ways to build trust that businesses can apply to unlock a new source of competitive advantage. One of them is benevolence. In this white paper we explore benevolent practices across sectors and identify a series of practices that make ‘doing good’ a scalable practice.
Hear from the research authors and industry experts as they unpack and go beyond ‘The Benevolent Enterprise’ white paper, and discuss how leaders can operationalise and scale doing good.
Speakers
Dr Nadine Ostern, Cisco Chair in Trusted Retail, QUT
Prof Michael Rosemann, Director, Centre for Future Enterprise, QUT
Mr Reg Johnson, Director, Education and Strategic Industries ANZ, Cisco
Mary-Jane Bellotti, Chief Purpose Officer, RACQ
Download full program and speaker details here
Refreshments and networking before and after the presentation
Invitation is transferrable
Agenda:
The Program:
5:15PM-6:00PM: Arrival, registration and networking
6:00PM: Welcome address by Prof Amanda Gudmundsson, QUT Faculty of Business & Law Executive Dean
6:05PM-6:20PM: Spotlight Talk, ‘The Benevolent Enterprise’, white paper summary, by Prof Michael Rosemann
6:20PM- 6:35PM: Trust TX design- Trust Experience TX as an opportunity for business advantage, by Dr Nadine Ostern
6:35PM- 6:55PM: Industry Panel- Trust Benevolence in Action How to operationalise and scale doing good?
Chaired by Dr Nadine Ostern
Panel members:
Mr Reg Johnson, Cisco
Mary-Jane Bellotti, RACQ
6:55PM- 7:00PM: Vote of thanks, by Mr Terry Weber, Cisco Queensland Regional Manager
7:00PM-8:00PM: Networking
Meet the speakers:
Dr Nadine Ostern, Cisco Chair in Trusted Retail
Nadine Ostern holds the Cisco Chair in Trusted Retail. In this position, she leads a team of researchers focusing on identifying contemporary, tech-enabled trust opportunities across various industries, including retail and finance. Her research specifically focuses on designing trust experiences and strategies in data- and technology-enabled environments, including AI, blockchain, or video analytics.
Nadine previously held various academic roles in Europe, including at the Frankfurt School of Finance and Management, the Technical University of Darmstadt, and Bern University of Applied Sciences. Nadine studied Business Administration and Economics in Germany at Goethe University Frankfurt and the University of Freiburg. Her doctoral thesis, conducted at the University of Freiburg, is titled ‘Distributed Ledgers for the Prevention of Accounting Fraud.’
Nadine’s research has been published in leading academic journals, including Information & Management and Business & Information Systems Engineering, and is regularly presented at renowned conferences in the field of information systems and management, such as the International Conference on Information Systems, the European Conference on Information Systems, and the Annual Meeting of the Academy of Management.
Prof Michael Rosemann, Director, Centre for Future Enterprise
As the Director of the Centre for Future Enterprise and a Professor for Innovation Systems at QUT, Brisbane, Michael dedicates his research to equip leaders with the capability to understand and shape their future. With the team he conducts applied research with rigour to create relevant evidence for decision makers across all sectors.
He is interested in the professionalisation of innovation and trust management, and working on ways to make these more reliable and scalable. A particular focus is on opportunity-driven innovation, i.e. how we develop a sense of ambition and better methods to see what is possible as opposed to the common concentration on pain points.
Michael’s work has led, among others, to globally deployed ideation techniques, a widely accepted BPM maturity model, the rapid process redesign method NESTT, a framework for ambidextrous BPM, context-aware process management, configurable process models and guidelines for process model quality.
Michael is the author/editor of seven books, more than 250 refereed papers, Editorial Board member of ten international journals and co-inventor of two US patents. My publications have been translated into German, Russian, Portuguese and Mandarin.
He also conducts global keynote presentations and his projects received funding from organisations such as Accenture, Australia Post, Bank of Queensland, Brisbane Airport Corporation, Cisco, Infosys, PWC, Rio Tinto, Queensland Government, SAP, Suncorp, and Woolworths.
Mr Reg Johnson, Director, Education and Strategic Industries ANZ, Cisco.
Reg has over 25 years’ experience in the ICT industry in professional sales and marketing management and business and industry development. Reg was appointed in 2017 as an Adjunct Professor at Victoria University Business School and recently received the ARN personal innovation sales excellence award in recognition of his contribution to innovation and digital transformation.
Reg leads the strategic industries practice at Cisco Australia and New Zealand (ANZ) and is a member of Cisco’s world-wide Industry Solutions Group. Reg has a deep understanding of the drivers and challenges fro education system and institution executives, and the role of technology in enabling digital transformation. He is regularly called upon to advise and speak about the role of digital in transforming all aspects of education, teaching, research and administration and works with organisations across a number of other key industries including defence, mining and resources and healthcare.
Mary-Jane Bellotti, Chief Purpose Officer, RACQ
As a senior executive with more than 25 years experience, MJ is passionate about driving purpose, delivering excellence, creating value for members and building a sustainable Club at RACQ that contributes positively to the broader community.
Details:
| Location: | Room 360, QUT Gardens Point, Level 10, Y Block, 2 George Street, Brisbane |
| Start Date: | 19/04/2023 [add to calendar] |
| Start Time: | 5:30pm |
| End Date: | 19/04/2023 |
| End Time: | 8pm |
| RSVP By: | Tuesday 18th of April 2023 |
| Cost: | FREE |
| Organiser: | Innovation Central Brisbane |
| Register: |