Cisco Aviation Round Table, 10 Aug 2023 - Centre for Future Enterprise

Welcome

Sydney Aviation Round Table | 10 August 2023

This Aviation Round Table aims to bring together attendees from the inaugural kick off event, held on 13 April, to workshop identified opportunities for aviation in Australia and New Zealand to drive business efficiency and innovation. Another aim is to improve innovative collaboration between airports and air transport providers.

Format:

8:30am – 5:30pm Introduction and innovation stream defining session at Cisco Briefing Centre
Cisco hosted Evening Networking Dinner

Audience:

Australian Airport CIOs, Strategy and Innovation Leads
Leading NIIN partner universities with a focus on Retail, Transport and OT Innovation

Attendee Asks:

Bring customer journey plans as part of the workshop. Trust code will require that participants analyse their own customer journeys for trust concerns and trust opportunities.
Bring goals for sustainability for scope 1 and 2
Bring aviation performance statistics, aircraft turnaround times, delay minutes attribution knowledge of air side transportation challenges and incidents
Drivers for connectivity, visibility and data feedback for airport operations.

Brought to you by

Meet your speakers

	Dr. Nadine Ostern \| Cisco Chair in Trusted Retail Dr Nadine Ostern leads a team of researchers at QUT focusing on identifying contemporary, tech-enabled trust opportunities across various industries, including retail and finance. Her research specifically focuses on designing trust experiences (TX design) and strategies in data- and technology-enabled environments, including AI, blockchain, and video analytics.
	Professor Billy Sung \| Curtin Business School Professor Billy Sung is a Professor of Consumer Psychology and Neuroscience at the School of Management and Marketing, Curtin Business School. He holds a Bachelor of Psychology Science (Hons I) and a PhD in Consumer Psychology. His research has been based on the study of emotion and the application of psychophysiological methodology in multiple disciplines including marketing, consumer psychology, health, and robotics.
	Professor Flora Salim \| CISCO Chair of Digital Transport, UNSW Sydney Professor Flora Salim is the inaugural CISCO Chair of Digital Transport, UNSW Sydney. Her research sits in the cross-cutting areas of ubiquitous computing, machine learning, and data science, with specific interests on representation learning of spatio-temporal and mobility behaviours and data-efficient learning with multimodal sensor data. Her recent research focus includes self-supervised learning, machine learning for multimodal time-series, explainable AI, fair machine learning, with specific applications on mobility data science and personalised recommender systems for smart cities/buildings/transport/energy, smart environments, and intelligent task assistants.
	Simon Young \| Internet of Things (IoT) Simon Young is the General Manager for the Internet of Things (IoT) focusing on the Transport & Infrastructure market and based in Melbourne, Australia. As a member of the APJ Digital Transformation Office, Young is responsible for helping customers define and deliver new digital businesses through go-to-market models and engagement methodologies. Helping customers seize the opportunities of tomorrow by proving that amazing things can happen when you connect the previously unconnected. He leads the Australian and New Zealand team with deep industry expertise, a clear digital transformation platform and a defined set of capabilities to drive measurable business outcomes.

Professor Wei Xiang | Cisco Chair of AI

Professor Wei Xiang is currently Cisco Chair of AI and Internet of Things and Founding Director of Cisco-La Trobe Centre for AI and Internet of Things. He is also Director of Higher Degree Research Program at SmartSat CRC. Prior to joining in La Trobe, he was Foundation Chair and Head of Discipline of Internet of Things Engineering at James Cook University, Cairns, Australia. Due to his instrumental leadership in establishing Australia’s first accredited Internet of Things Engineering degree program, he was selected into Pearcy Foundation’s Hall of Fame in October 2018. He is an elected Fellow of the IET in UK and Engineers Australia. He received the TNQ Innovation Award in 2016, and Pearcey Entrepreneurship Award in 2017, and Engineers Australia Cairns Engineer of the Year in 2017. He has been awarded several prestigious fellowship titles, including a Queensland International Fellowship, an Endeavour Research Fellowship, a Smart Futures Fellow, and a JSPS Invitational Fellow. He is the Vice Chair of the IEEE Northern Australia Section.

Carl Solder | Cisco

Carl currently serves as the CTO for Cisco Systems Australia/New Zealand. Carl is a technologist who loves to innovate and drive simplicity from complexity. Carl finds nothing more exciting than creating something that changes the industry. With emerging technologies that touch machine based learning, AI, automation, cyber security, IOT and more, Carl sees the opportunity to help customers re-invent how they administer and assure their networks. During his career Carl has worked across a wide spectrum of technologies in the networking space – you name the technology and chances are Carl has touched it. Carl is a passionate communicator, a prolific author of technical collateral and avid technologist whose aim is to help our customers become more productive and successful.

Agenda:

All times in AEST

8:30 am – 9:00 am: Registration and Networking

9:00 am – 9:15 am: Opening Remarks and Introduction

9:15 am – 10:30 am: Session 1 – Trust Experience (TX) design | Dr Nadine Ostern, QUT

This session will delve into the concept of the consumer ‘trust code’ and present a stepped method to identify and create trust opportunities within customer journeys. Participants will be guided through a practical approach to creating and manipulating customer journeys, with a focus on fostering trust and building stronger relationships with customers. During the session, attendees will explore the importance of trust in consumer interactions and understand how it forms the foundation for customer loyalty and satisfaction. The concept of the ‘trust code’ will be introduced, emphasizing the key elements and principles that contribute to establishing trust between businesses and customers. Through interactive exercises and discussions, participants will be coached through a stepped method to identify trust opportunities within customer journeys. They will learn how to analyze and map customer touchpoints, identify pain points and moments of vulnerability, and explore strategies to enhance trust at each stage of the journey.

This will be a Q&A and interactive discussion

10:30 am – 10:45 am: Coffee Break

10:45 am – 12:00 pm: Session 2 – Precinct Management and Smart Buildings | Professor Flora Salim

This session focuses on Smart Building/Precinct Management and its role in enhancing airport management, sustainability, and predictive people movement tracking and analysis. By leveraging intelligent infrastructure and IoT technologies, airports can optimize operations, improve resource allocation, reduce environmental impact, and enhance the overall passenger experience.

12:00 pm – 12:45 pm: Session 3 – Transport for New South Wales Case Study – Digitising Transport with an “Outside-In” approach leveraging the Cisco Country Digital Acceleration (CDA) program | Simon Young

Five years ago Transport for New South Wales (TfNSW) and Cisco came together to co-innovate and tackle some of the most difficult challenges facing transport. This session will explore the journey that TfNSW and Cisco embarked upon together, including use cases from the program, solution demonstrations and an overview of the Digital Transport Reference Model that was developed as part of the engagement.

This session will also provide an opportunity for participants to discuss their own digital journeys, challenges and how they could participate in similar programs with Cisco.

12:45 pm – 1:30 pm: Lunch Break

1:30 pm – 2:45 pm: Session 4 – Psychology of the modern traveller | Professor Billy Sung, Curtin University

The session will delve into the factors that influence the decision-making process of modern travellers, including the desire for personalized experiences, convenience, and connectivity.

2:45 pm – 3:30 pm: Session 5 – Case study | Bangalore Airport BIAL Airport Digitization Journey

3:30 pm – 3:45 pm: Coffee Break

3:45 pm – 4:45 pm: Session 6 – Enabling Private 5G and continuous connection through an airport wide ultra reliable wireless backhaul | Professor Wei Xiang

This session explores the technological advances of private 5G networks and Cisco’s Ultra Reliable Wireless Backhaul and their potential benefits in airport airside operations, continually connected vehicles, and safety. With the emergence of private 5G networks and reliable wireless backhaul solutions, airports have the opportunity to transform their operations, enhance connectivity, and improve safety measures. During this session, participants will gain insights into the capabilities of private 5G networks, which provide dedicated, high-speed, and low-latency connectivity within the airport environment. They will learn how private 5G networks enable reliable and secure communication between various systems, devices, and vehicles in real-time, empowering airports to streamline operations and enhance efficiency. The session will also focus on Cisco’s Ultra Reliable Wireless Backhaul, which ensures robust and uninterrupted connectivity for critical applications. Participants will discover how this technology facilitates seamless communication between airside vehicles, ground support equipment, and other airport infrastructure, allowing for smooth coordination and improved operational reliability. Moreover, the session will highlight the benefits of these technological advancements in airport airside operations. Participants will explore how private 5G networks and reliable wireless backhaul enable continually connected vehicles, facilitating real-time data exchange, remote monitoring, and autonomous operations. They will understand how these advancements enhance safety by enabling reliable communication, collision avoidance, and precise positioning systems, reducing the risk of accidents and improving overall airside security.

4:45 pm – 5:30 pm: Speaker Panel Workshop Wrap-up

Panellists: Dr Nadine Ostern, Professor Flora Salim, Professor Bill Sung, Simon Young, Professor Wei Xiang and Carl Solder

5:30 pm – 6:30 pm: Travel to evening event

6:30 pm – 8:30 pm: Evening event

Details:

Location:	Cisco Sydney office - 24/177 Pacific Hwy, North Sydney NSW 2060
Start Date:	10/08/2023 [add to calendar]
Start Time:	8:30am AEST
End Time:	5:30pm AEST (Followed by an evening event)
Cost:	There is no cost for this event

	Dr. Nadine Ostern \| Cisco Chair in Trusted Retail Dr Nadine Ostern leads a team of researchers at QUT focusing on identifying contemporary, tech-enabled trust opportunities across various industries, including retail and finance. Her research specifically focuses on designing trust experiences (TX design) and strategies in data- and technology-enabled environments, including AI, blockchain, and video analytics.
	Professor Billy Sung \| Curtin Business School Professor Billy Sung is a Professor of Consumer Psychology and Neuroscience at the School of Management and Marketing, Curtin Business School. He holds a Bachelor of Psychology Science (Hons I) and a PhD in Consumer Psychology. His research has been based on the study of emotion and the application of psychophysiological methodology in multiple disciplines including marketing, consumer psychology, health, and robotics.
	Professor Flora Salim \| CISCO Chair of Digital Transport, UNSW Sydney Professor Flora Salim is the inaugural CISCO Chair of Digital Transport, UNSW Sydney. Her research sits in the cross-cutting areas of ubiquitous computing, machine learning, and data science, with specific interests on representation learning of spatio-temporal and mobility behaviours and data-efficient learning with multimodal sensor data. Her recent research focus includes self-supervised learning, machine learning for multimodal time-series, explainable AI, fair machine learning, with specific applications on mobility data science and personalised recommender systems for smart cities/buildings/transport/energy, smart environments, and intelligent task assistants.
	Simon Young \| Internet of Things (IoT) Simon Young is the General Manager for the Internet of Things (IoT) focusing on the Transport & Infrastructure market and based in Melbourne, Australia. As a member of the APJ Digital Transformation Office, Young is responsible for helping customers define and deliver new digital businesses through go-to-market models and engagement methodologies. Helping customers seize the opportunities of tomorrow by proving that amazing things can happen when you connect the previously unconnected. He leads the Australian and New Zealand team with deep industry expertise, a clear digital transformation platform and a defined set of capabilities to drive measurable business outcomes.