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This project aims to use conceptual design, process modelling and co-design approaches to create a structured approach for the management of trust.With a focus on business processes, it is intended to develop research informed methods in order to (1) identify and specify trust concerns and opportunities, (2) model these within a common process modelling language and (3) propose patterns for how to mitigate trust concerns and how to benefit from opportunities. If successful, this would lead to an operational, and world first, detailed trust methodology for organisations in all sectors. As a result, Australian customers would engage with business processes with reduced trust concerns and experience increased integrity and benevolence. ARC Discovery, 2022-2025 | Chief Investigator: Prof Michael Rosemann m.rosemann@qut.edu.au |