Those employed within community services deliver frontline, often crisis driven interventions to individuals, families and communities who experience a range of complex, intersecting social issues. Work with vulnerable clients can be risky with many practitioners experiencing vicarious trauma or burnout exacerbated by limited support from organisations. Inevitably for some, burnout leads to an exit from their roles or their profession impacting service delivery. Retaining workers is paramount due to their high levels of education, training, experience, and knowledge and the costs to replace them is onerous for poorly funded services.
This project asks how community service managers can instill practices of care within their organisations leading to increased staff retention and limiting burnout within this vital sector.
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Project funding
This project has been funded by the QUT Centre for Justice.
