In support of increased social equality and pluralism, this research aims to foster alternative ways of understanding how beneficiaries within nonprofit organisations are expressing evaluations of services received. Exploring these typically unheard expressions of evaluation provides an innovative approach to reconsidering beneficiary evaluation and organisational accountability.
Findings will be used to develop an accountability framework premised on strengthening accountability toward the beneficiary stakeholder group. The research has significance toward enhanced practice and policy improvement through developing a novel approach to social performance evaluation that is based upon beneficiaries’ needs, rather than those of the organisation, donors, or policymakers.
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