Domestic violence and communication technology: Victim experiences of intrusion, surveillance, and identity theft

The research investigated how domestic violence perpetrators intrude on victim’s lives via unwanted contact, unauthorised access to telecommunications accounts and devices, and identity theft in Australia. Domestic violence (DV) victims comprise a large group of vulnerable consumers whose rights, privacy, and security are compromised when telecommunication services and devices are misused. Access to safe and secure information communication services are essential for victims’ social engagement and information and help-seeking. This research addressed a knowledge deficit in this area in order to identify future industry, platform, and state research, regulation, and prevention initiatives to improve telecommunication outcomes for victims.

More information is available on the project website