Customer Journey Operational Responses to Demand Management in Regional and Outer Metropolitan Areas and Opportunities to Improve Transport Equity

Project dates: 14/03/2025 - Ongoing

Equity derives from the philosophical and political concept of justice, which adheres to the principles of fairness. The Customer Behaviour team in TfNSW would like to understand ‘What can we do from an operational perspective to address transport equity issues in Western Sydney and outer-metro and regional areas’, whilst also reducing car dependency and encouraging mode shift to public and active transport in these environments. As such, this project aims to establish operational perspectives on transport equity and reduce car dependency while also providing recommendations on how to address these issues using short-term operational/demand management behaviour change tools.


Funding / Grants

  • iMOVE Australia in Partnership with TfNSW (2006 - 2007)

Chief Investigators