BPM capability building with the Commonwealth Bank
Context
Continuously managing business processes is, globally, a high organisational priority. The necessity for organisation-wide process management approaches (as opposed to ad-hoc initiatives) is widely recognised. Yet, the required skills and capabilities for such enterprise-wide BPM is a well-known gap, with little resources to date to address this. Only a few organisations have experienced and mastered the journey of enterprise-wide BPM, and that too with large investments over years and some-degree of trial and error. Many organisations, and the BPM discipline as a whole, will benefit from the learnings obtained from these journeys, but such learnings are rare to find.
This collaborative project aimed to contribute to this very purpose. The organisational learnings of Commonwealth Bank’s BPM efforts were systematically collated, synthesised and shared with the global BPM community. The outcomes demonstrate the thought-leadership of the BPM practitioners, and a successful research-teaching nexus between Commonwealth Bank BPM practitioners and QUT’s BPM academics.
Project Team
Assoc. Prof. Wasana Bandera QUT
John C. Meredith (former) Commonwealth Bank, JCManagement Consulting Ltd
Dan O’Neill (former) Commonwealth Bank, OpExtion Pty Ltd
Paul Mathiesen QUT
Angsana Techatassanasoontorn Auckland University of Technology
Elizabeth Holmes
Project Outcomes
Outcomes of this project included:
- A range of practice-oriented publications (see below)
- Unique content towards Enterprise-level BPM capability building
Merideth, John C., Bandara, Wasana, & O’Neill, Dan (2020) Process portfolio management for enhanced digital readiness: Insights from a large Australian bank. In Proceedings of the 41st International Conference on Information Systems (ICIS 2020). Association for Information Systems, United States of America.
Bandara, Wasana, Merideth, John C., & Holmes, Elizabeth (2020) Means’ for achieving process modelling success: Insights from a large Australian bank. In Proceedings of the 18th International Conference of Business Process Management (BPM 2020) – Industry Forum
Bandara, Wasana, Merideth, John, Techatassanasoontorn, Angsana, Mathiesen, Paul, & O’Neill, Dan (2019) Mechanisms for creating successful BPM governance: Insights from Commonwealth Bank of Australia. In Rosemann, M (Ed.) Proceedings of the 17th International Conference on Business Process Management 2019 Industry Forum, BPM2019IF (CEUR Workshop Proceedings, Volume 2428). Vol. 2428. Sun SITE Central Europe, http://www.ceur-ws.org/, pp. 49-60.
Merideth, John C., Bandara, Wasana, Paul Mathiesen & O’Neill, Dan (2018)- Enterprise-wide Business Process Management capability building at Commonwealth Bank Australia. Used as a rich teaching case within QUT’s ‘Enterprise BPM’ Master classes.
