Ishadi Mirispelakotuwa is a PhD student at the school of Information Systems in the Queensland University of Technology (QUT). She holds a master’s in business information systems specializing in business analysis. She has expertise in requirement elicitation, and analysis, process analysis, and low-code automation-robotic process automation (RPA), agile-scrum (SCRUM certified Business Analyst) development methodology, and user experience design. Ishadi has held multiple previous roles as an IT consultant, process analyst, RPA business analyst, and digital business analyst across various industries including FMCG, Telecommunication, and Logistics. With her previous experience working as an RPA business analyst, she continues to hold a keen interest on the implications of the RPA adoption on human workforce. Her PhD focuses on investigating how RPA impacts process-related knowledge loss within organizations. The intended outcome of her study is to develop a theoretical framework contextualizing to the RPA domain that explains the impact of RPA on process knowledge loss (PKL). Organizations/ RPA implementers can use this empirically validated framework to predict and devise strategies to mitigate RPA-related PKL. Research Interests Robotic process automation, process knowledge loss, business process management