Context
Governments in the twenty-first century face a variety of new difficulties, including climate change, technological revolution, rising urbanisation, and an ageing population, all of which make innovation more crucial than ever. It’s no wonder that governments have begun to explore advanced computational power and automation technologies to overcome chronic productivity, efficiency, and transparency issues. The concept of algorithms is central to this, and the use of algorithms in government – and more specifically, algorithmic decision-making is gaining popularity globally; albeit, facing many challenges associated with adoption, resource optimisation, governance, and benefits realisation of advanced automation technologies.
There are compelling reasons to make more use of automation technologies in government. They can be a powerful tool, with the potential to transform the delivery of various public services such as areas like health care and the welfare system. But to reap their full benefits and avoid their potential risks, it is essential they are designed and deployed in the right way.
The aims of this project include:
- Explore factors influencing effective adoption of process automation technologies in public sector
- Explore factors influencing human trust on process automation technologies in public sector
- Explore critical elements of digital transformation sustainability
Project Team
Rehan Syed QUT
Assoc. Prof. Wasana Bandara QUT
Rebekah Eden QUT
Prof. Moe T. Wynn QUT
Prof. Arthur ter Hofstede QUT
Sander Leemans QUT
Imesha Vitharanage QUT
Project Outcomes
The project will produce industry reports and journal articles.
Is Your RPA Project Delivering Value? Tips for Assessing and Communicating Impact. Gartner Panel Discussion [Rehan Syed (QUT), Daniel Goodstein (President, IRPA AI), Loren Moss (Principal Analyst, IRPA AI)]: (https://www.gartner.com/document/3991141)
Eden, R., Syed, R., Leemans, S. J. J. & Buijs, J. A. C. M. A Case Study of Inconsistency in Process Mining Use: Implications for the Theory of Effective Use. 2021 Cham. Springer International Publishing, 363-379.
Syed, R., Suriadi, S., Adams, M., Bandara, W., Leemans, S. J. J., Ouyang, C., Ter Hofstede, A. H. M., Van De Weerd, I., Wynn, M. T. & Reijers, H. A. 2020. Robotic Process Automation: Contemporary themes and challenges. Computers in Industry, 115, 103162.
Syed, R. & Wynn, M. T. 2020. How to Trust a Bot: An RPA User Perspective. In: AL., A. A. E. (ed.) International Conference on Business Process Management: Blockchain and Robotic Process Automation Forum. BPM 2020. Seville, Spain: Springer International Publishing.
Syed, R., Leemans, S. J. J., Eden, R. & Buijs, J. A. C. M. 2020. Process Mining Adoption. In: FAHLAND, D., GHIDINI, C., BECKER, J. & DUMAS, M. (eds.) Business Process Management Forum. BPM 2020. Seville: Springer International Publishing.
Denagama Vitharanage, I., Toman, D., Bandara, W. & Syed, R. 2021. Realizing the Benefits of Process Improvement: The Case of Queensland University of Technology. In: Vom Brocke, J., Mendling, J. & Rosemann, M. (eds.) Business Process Management Cases Vol. 2: Digital Transformation – Strategy, Processes and Execution. Berlin, Heidelberg: Springer Berlin Heidelberg.
Denagama Vitharanage, I. M., Bandara, W., Syed, R. & Toman, D. An empirically supported conceptualisation of robotic process automation (RPA) benefits. Proceedings of the 28th European Conference on Information Systems (ECIS2020), 2020. Association for Information Systems.
Denagama Vitharanage, I. M., Toman, D., Bandara, W. & Syed, R. Process improvement benefits realization: insights from an Australian university. Proceedings of the 17th International Conference on Business Process Management, Industry Forum., 2019 Rome. 154-165.
Bandara, W., Syed, R., Kapurubandra, M. & Rupasinghe, L. 2012. Building Essential BPM Capabilities to Assist Successful ICT Deployment in the Developing Context: Observations and Recommendations from Sri Lanka. 5th Annual Workshop of the AIS Special Interest Group for ICT in Global Development. Orlando: AIS Electronic Library.
Bandara, W., Syed, R., Ranathunga, B. & Kulathilaka, K. B. S. 2017. People-Centric, ICT-Enabled Process Innovations via Community, Public and Private Sector Partnership, and e-Leadership: The Case of the Dompe eHospital in Sri Lanka. In: Vom Brocke, J. & Mendling, J. (eds.) Business Process Management Cases: Digital Innovation and Business Transformation in Practice. Cham: Springer International Publishing.
Bandara, W., Thennakoon, D., Syed, R., Mathiesen, P. & Ranaweera, K. K. D. S. 2016. Improving the clinical-care pathway of an Ayurvedic hospital: a teaching case for developing process improvement capabilities. Journal of Information Technology Teaching Cases, 6, 111-120.
