Only a phone call away: A Study of Telephone Calls to Queensland Paediatric Palliative Care Services

Project dates: 2019 - 2022

The challenges associated with the day-to-day management of caring for a child with a life-limiting prognosis are ongoing, change over time, and can arise at any time of the day or night. This study aimed to increase understanding of how these challenges are managed through an examination of telephone calls to and from the Queensland Paediatric Palliative Care Service’s telephone support numbers. This research analysed the activities and actions taking place between callers and call takers that underpin the provision of telephone healthcare in the paediatric palliative setting. Additionally, this research identified challenges facing a child’s family, community carers, and how they each engage with PPCS clinicians to address these challenges. Findings of this research can be found via QUT ePrints


Funding / Grants

  • Australian Government Research Training Program Stipend (2018 - 2021)

Chief Investigators

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