Watch the HEAL main video:



WHEN: Thursday 13 May 2021, 2.00pm 6.30pm

WHERE: The Education Precinct Function Room, Level 5, E Block, Kelvin Grove campus, QUT


2.00pm – 2.30pm

Welcome: Professor Nicolas Smith, Provost, QUT

Welcome: Linda McCormack, Director and NursingDirector, Healthcare Improvement Unit, Clinical Excellence Queensland, Queensland Health

Designers in Healthcare: Professor Evonne Miller, Director, QUT Design Lab, Faculty of Creative Industries, Education and Social Justice, QUT

Dr Satyan Chari, Program Director, CEQ Bridge Labs, Healthcare Improvement Unit, Clinical Excellence Queensland, Queensland Health

Design for Whole Systems in Next-Generation Healthcare: Dr Peter Jones, Associate Professor, Faculty of Design, OCAD University, Toronto, Canada

Dr Peter Jones Dr. Peter Jones is Associate Professor, Faculty of Design, OCAD University, Toronto, Canada and Managing Partner of the strategic design firm Redesign Network. His Rosenfeld book Design for Care: Innovating Healthcare Experience was the first book to present a comprehensive service design approach to healthcare, and to address the spectrum of design in health and healthcare. A founder of the Systemic Design Association, Peter has developed toolkits for and leads systemic design approaches to research and design science in healthcare, media, governance, social and policy design. His work and ideas can be found at


Watch Peter’s presentation:

HEAL Design Lab project team presentations of lightning talks + video + Q&A

2.30pm – 3.13pm Equity, Access and Service Redesign

Increasing use of Interpreter Services at Metro South: Janice Reiger

Watch the animation on Interpreter Services:

Co-Creating virtual care
: Jess Cheers + Brent Knack

Animating Cultural Safety: Manuela Taboada, Sean Maher, Susan Carson, Thalia Brunner + Kirsty Leo

Watch the animation on Cultural Safety:

Cancer wellness
: Jess Cheers

Co-designing child friendly PPE: Marianella Chamorro-Koc + Rafael Gomez

Designing out diabetic foot problems: Marianella Chamorro-Koc + Isabel Byram

Interactive CPR Manikin for community: Marianella Chamorro-Koc + James Dwyer

Delivering seamless care in Central Queensland: Evonne Miller


3.13pm – 3.32pm Activating Spaces and Places

Emergency room entrances and exits: Lindy Burton

Connecting rehab services across West Moreton: Evonne Miller + Sarah Johnstone

Watch the video about rehabilitation at Ipswich and Boonah hospitals:
Watch the video about rehabilitation at the Community Based Rehabilitation Team (CBRT):


Playful Placemaking and Wayfinding: Jen Seevinck, Kirsten Baade + Lynne Seear

Watch the Playful Placemaking and Wayfinding video:

3.32pm – 3.45pm Engaging Consumers

Visual communication to reduce urine contamination: Evonne Miller + Zoe Ryan

Co-designing a healing environment for PICU families and staff: Natalie Wright, Anastasia Tyurina, Judy Matthews, Leighann Ness Wilson + Jane Harnischfeger

Watch the PICU Liberation video:


For more information about the projects and teams see

3.45pm – 4.15pm: Project interactions and networking with refreshments

4.15pm – 5.00pm: Future-focused design thinking workshop, led by Manuela Taboada

5.00pm – 5.15pm: Closing remarks: Dr Jillann Farmer, Deputy Director-General, Clinical Excellence Queensland

5.15pm – 6.30pm: Drinks and networking


Melbourne Design Week 2021: On March 31, HEAL team members Professor Evonne Miller and Professor Lisa Scharoun – with colleagues Prof Daphne Flynn  and Dr Nyein Aung from Monash’s Design Health Collab ( ran a co-design event bringing designers and doctors together to reimagine healthcare. As part of Melbourne Design Week 2021, “ReFrame: ReEnvisioning Healthcare” reflected on the challenges and opportunities of engaging with co-design practice and design thinking techniques to re-envision new and innovative approaches to challenges in hospitals in Brisbane and Melbourne. See:


19 November 2020: Professor Lisa Scharoun, Head of School, QUT School of Design hosted a dialogue on Design and Health Responses to COVID-19 and the official launch of Cross-Cultural Design for Healthy Ageing (Intellect 2020) featuring : Tamsin Greulich-Smith – Director, School of X, Singapore; Danny Hills – Deputy Dean, Faculty of Health, Federation University, Australia; Carlos Montana Hoyos – Founding Associate Professor, Dubai Institute of Design and Innovation, UAE; and Marina Dzhashi – Cross-Cultural Management Consultant, Moscow, Russia. Watch it here:

August 2020: As part of the Global Design Thinking Alliance’s annual conference (“Responsible Innovation in Times of Uncertainty” – virtual in 2020), HEAL co-Directors Dr Satyan Chari and Professor Evonne Miller participated in a virtual panel on human-centered innovation during global crises moderated by Kamaliah Kasmaruddin ( Malaysia). Watch it here: