This project created new knowledge about how technology companies, governments, and private actors influence how people communicate online. Its ultimate goal was to help improve due process and respect for human rights in internet governance. This research informed the development of international best practice principles (the Santa Clara Principles for Transparency and Accountability in Content Moderation), industry practice (including the Oversight Board), and public policy processes in reform of copyright law, defamation, and media regulation. Its key research outcomes are presented in the book ‘Lawless: the secret rules that govern our digital lives’, published by Cambridge University Press in 2019.
- Discovery Early Career Researcher Award (2016-2019)