Advancing digital inclusion in low income Australian families

Families living on low incomes are among the least digitally included Australians and are at greater risk of broader social exclusion than other Australians. Digital ability and digital inclusion have been linked to a range of social and economic benefits. Australians who have adequate, affordable access to digital technologies and the knowledge and skills to use them, have better outcomes across life spheres including education, work, finance, health, and wellbeing

This ethnographic investigation explores the complex relationship between digital and social inclusion, and social infrastructure’s role (education facilities, charities, government services) in supporting low income families in six diverse communities from Far North Queensland to Tasmania, across diverse urban, regional and rural locations. It focuses on the digital inclusion implications of children’s home and school learning experiences, school leavers’ transitions into work, and parenting in digital times. The project is a collaboration with The Smith Family, Good Things Foundation, yourtown, Infoxchange, and the Digital Literacy Foundation and will develop new practices, policies and sector wide solutions.

Project Outputs

The Low-income Families Digital Divide Series:

Report Cover Digital Inclusion is Everyone’s Business


Western Sydney Community Profile


Rural Queensland Community Profile


Greater Hobart Community Profile


Regional Victoria Community Profile


North Queensland Community Profile


Outer Brisbane Community Profile Creating a Community Digital Inclusion Plan

You can view the webinar here:

Other outputs:

Interim Report: Advancing digital inclusion in low income Australian families (October 2022)

Journal of Intercultural Studies Article: Muslim Responses to the COVID-19 Pandemic in Western Sydney: Understanding the Role of Community-Specific Communication Infrastructure

Digital mentoring tips for organisations working with low income families

DMRC research program

This project contributes to the research within the following DMRC research program:

Creating Better Digital Futures

Project team


Project partners

  • The Smith Family
  • Infoxchange
  • Good Things Foundation
  • yourtown
  • Digital Literacy Foundation

Project funding

  • ARC Linkage Project LP 190100677