QUT’s Digital Media Research Centre has partnered with Australia Post to investigate the important role of digital mentors in Australian communities.
The findings of the research have been published in a report which was launched on 21 May 2019 at the ‘Digital Mentoring: Practice and Program Forum’, co-convened by Good Things Foundation and Australia Post in Sydney.
Over the past 12 months, DMRC researchers have been connecting with people who help others to develop essential digital skills, in computer clubs, libraries and homes across Australia.
The partnership between QUT and Australia Post enabled researchers to better understand mentors working in grassroots digital ability programs and gain insight into the challenges and opportunities digital mentors face.
Informed by co-design workshops with digital mentors in Victoria, New South Wales and Queensland, the researchers developed The Digital Mentor’s Handbook, which will be published by Australia Post and made freely available to community organisations and the public.
The Handbook, backed by national and international best practice, outlines eight principle of effective digital mentoring, and includes resources and activities for digital mentors to explore their practice.