Carla Amaral is a PhD candidate at the School of Design. Carla completed her Master in 2015 where she explored service design in the context of public libraries in Australia and Brazil. Carla has vast teaching experience in multiple educational settings in the areas of visual arts, visual design, design experience and service design. Her current research is at the intersection of service design and wellbeing, focusing on young people with physical disabilities who are transitioning to work. This study is positioned within the context of an Australian Research Council Linkage Project and investigates the role of service design in enhancing online self-service technologies to enable self-determination and choice.
Thesis title: Empowering young people with disabilities through online service design for on-the-go journeys
Abstract: As the world advances to a time of technological ubiquity, how current service design strategies will transition to the digital era is unknown. Service design approaches can transform people’s lives by delivering better services. Therefore, this research will investigate the role of service design in enhancing online self-services in the context of an Australian Research Council (ARC) Linkage project (project number LP150100168) which focuses on young people with physical disabilities transitioning to work, more specifically on improving self-determination and employment through digital technologies.