Medical Request Re-design

Project dates: 01/06/2021 - 31/12/2021


Working in close partnership and collaboration with health and prison stakeholders, this project will enable QUT Design Lab researchers to run a rapid design sprint (broadly following the six steps of the design thinking process in Figure 1) to redesign the Prisoner Medical Request process.  The project team will :

  1. research existing and innovative models of best practice of Prisoner Medical Request Re-Design, producing a short ~5 page report outlining key challenges (health literacy, process feedback loops etc) and options, with varying budget and technological requirements;
  2. use a participatory co-design approach, working with prisoners, staff, and management at the Case Study Prison (as well as Health Consumers Queensland and Office for Prisoner Health and Wellbeing) to (i) assess current practice and (ii) develop and test a viable new process for Prisoner Medical Requests – noting project restrictions in terms of scope, budget, process, and technology;
  3. develop and test the selected prototype in the Case Study Prison;
  4. produce a final brief (~5 page report), evaluating the selected prototype, and paths forward.
Figure 1: Six steps of the design thinking process


  • Professor Evonne Miller – Professor of Design Psychology and Director of the QUT Design Lab, Evonne is also co-Director of HEAL – the Healthcare Excellence Accelerator, a CEQ Queensland Health funded initiative putting designers (design thinking and doing) into healthcare. Her expertise is in design for health, and she has secured and managed over $3.9M in research grants, including two Australian Research Council grants on how best to redesign aged care.
  • Professor Lisa Scharoun – Head of QUT’s School of Design, Lisa’s research centres on cross-cultural design, co-design methodologies and visual communication. Lisa is led editor of the book “Cross-Cultural Design for Healthy Ageing” (Intellect Books, 2020).
  • Dr Alayna Renata, Lecturer in Landscape Architecture, has skills in Indigenous and First Nations research, design and advisory, with a background in prison design.
  • Dr Ruari Elkington, Lecturer in Creative Industries, has expertise in visual communication and interaction design in the context of healthcare.
  • Dr Shane Pike, Lecturer in Drama, is a practicing writer/director with an interest in rural men’s health, and expertise in designing augmented reality experiences.


Funding / Grants

  • $50,000 (2021 - 2021)