Reimagining Healthcare Pathways with Queensland's Clinical Senate

Reimagining Healthcare: 

For the Next Phase and Beyond

In 2022 the Queensland Clinical Senate hosted a series of three meetings to explore ‘Reimagining Healthcare’. Right now, in the context of significant enablers for change—the post-pandemic experience, digital disruption, and Queensland Health’s major reform program—the Senate took the opportunity to bring together senior clinicians, consumers and healthcare executives to discuss and ultimately contribute to the state’s healthcare reform agenda, with the Reform Office being actively engaged throughout.

There are many areas of opportunities to reimagine healthcare, from prevention through to urgent care. In this series the Queensland Clinical Senate focussed on the relationship with the public health system and primary and community services, in recognition that public hospitals are part, but not all of the healthcare system and that better collaboration with our major partners in healthcare, with its many challenges – is a goal worth pursuing.

The meetings consisted of; two virtual and one in-person two-day event. The meetings were attended by over 130 attendees and utilised a design thinking approach facilitated by Professor Evonne Miller and Jessica Cheers from the QUT Bridge Lab – HEAL* along with Clinical Excellence Queensland.

*HEAL – the Healthcare Excellence Accelerator Lab – is a partnership between QUT Design Lab and Clinical Excellence Queensland designed to connect healthcare professionals across Queensland with designers, who will work together and use design approaches to transform thinking, spaces, places, processes and products, and positively transform healthcare.

The How: How do we get there, what barriers need to be removed? 

On 2nd and 3rd of June, there were three different workshops focused on models of care and reimagining three consumer experiences to positively transform the experience away from waiting lists and hospital-centred care into something that is far more accessible and responsive.

Workshop 1: Pathways for Urgent Clinical Support

Workshop 2: Pathways for Primary Care Advice and Support

Workshop 3: Pathways from Inpatient to Home

Design Process 

Step 1: Context 

Where are you now? 

5 min

Most Impact

5 min

Innovation Radar


Step 2: Services 

30 mins – services presentation




Step 3: Representative Mapping




Q2 Representative Mapping 



Q2 Representative Chat


Scenario 1: The support pathways for primary care

Scenario 2: The experience of being unwell, at home, at night

How can we create a cohesive consumer pathway for people who are unwell, at home, at night?

Scenario 3: The transition from inpatient to at-home care

Step 4: Innovation Mapping






Step 5: Collaboration Mapping

Step 6: Innovation / Collaboration Discussion

Step 7: Barriers

Barriers to a cohesive consumer pathway



Project Team

Professor Evonne Miller – Design Sprint Facilitator, Director of the QUT Design Lab

Jessica Cheers – Resources Designer, Facilitator , Research Member of the QUT Design Lab



Resources / Appendix