Associate Professor Wasana Bandara

I am a globally known award-winning researcher in Business Process Management (BPM) and Information Systems (IS). In my BPM research, I pioneer programs that advance the knowledge-base on ‘human-centric’ aspects of BPM. I lead research teams that address persistently challenging issues such as BPM leadership, BPM training, stakeholder management, and process portfolio management. My IS expertise is twofold, namely the effective; (a) design and deployment of technology driven organisational and societal transformations, and (b) conduct of IS research through research method innovations. I collaborate with an extensive and influential group of Australian BPM practice leaders, from leading organizations. These BPM practice leaders work in the prominent roles of Chief Process Officer, General Manager, Director- of BPM Centers of Excellence, Senior/Principal consultant. They participate in my research and teaching teams as ‘knowledge co-creator’, ‘research outcome-user’ / ‘relevance-checker’, ‘teaching partners’ and ‘research-learner’. Selected papers related to some of these engagements are presented below. I have been an Australian Research Council (ARC) Expert Reviewer since 2017, Section Editor at the Australian Journal of Information Systems since Feb 2021, and invited guest editor to special issues in reputed journals of my field such as Communications of AIS (2015), Knowledge Management and E-Learning (2012), and Australian Journal of Information Systems (2012). Through these roles, I steer pioneering discourses and design the research agenda of contemporary topics in my fields. I have enduring partnerships with my students, where they are ‘partners in learning and teaching’ during their studies with me, and active alumni post-studies engaged in their own life-long learning and contributing to my current education and research practice. SELECTED OUTCOMES FROM PARTNERSHIPS WITH PRACTICE

• Collaborations with Services Australia (previously known as Department of Human Services), on Enterprise BPM and Robotic Process Automation (RPA)
  • Bandara, Wasana, Bailey, Scott, Mathiesen, Paul, McCarthy, Jo, & Jones, Chris (2018) Enterprise Business Process Management in the public sector: the case of the Department of Human Services (DHS) Australia. Journal of Information Technology Teaching Cases, 8(2), pp. 217-231

• Collaborations with Commonwealth bank, on Enterprise BPM, BPM Governance and Process Architecture
  • Merideth, John C., Bandara, Wasana, & O'Neill, Dan (2020) Process portfolio management for enhanced digital readiness: Insights from a large Australian bank. In Proceedings of the 41st International Conference on Information Systems (ICIS 2020). Association for Information Systems, United States of America.
  • Bandara, Wasana, Merideth, John C., & Holmes, Elizabeth (2020) Means’ for achieving process modelling success: Insights from a large Australian bank. In Proceedings of the 18th International Conference of Business Process Management (BPM 2020) - Industry Forum
  • Bandara, Wasana, Merideth, John, Techatassanasoontorn, Angsana, Mathiesen, Paul, & O'Neill, Dan (2019) Mechanisms for creating successful BPM governance: Insights from Commonwealth Bank of Australia. In Rosemann, M (Ed.) Proceedings of the 17th International Conference on Business Process Management 2019 Industry Forum, BPM2019IF (CEUR Workshop Proceedings, Volume 2428). Vol. 2428. Sun SITE Central Europe, http://www.ceur-ws.org/, pp. 49-60.

• Collaborations with Bank of Queensland on Enterprise BPM and BPM Culture
  • Bandara, Wasana, Abbott, Charon, Mathiesen, Paul, Meyers, Lara, & Nagra, Mindy (2018) Developing enterprise-wide business process management capability: A teaching case from the financial sector. Journal of Information Technology Teaching Cases, 8(2), pp. 192-208.

• Collaborations with QUT (as a partner and HEI example) on Enterprise BPM, Process Architecture, BPM benefits realisation, Robotic Process Automation and Research Process Management
  • Denagama Vitharanage, Imesha Manuraji, Bandara, Wasana, Syed, Rehan, & Toman, Denise (2020) An empirically supported conceptualisation of robotic process automation (RPA) benefits. In Proceedings of the 28th European Conference on Information Systems (ECIS2020).
  • Masana Sepulveda, Felipe, Bandara, Wasana, & Allbutt, Jo (2020) Enhancing communication of complex services through process modelling practices: Insights from an Australian higher education institution. In Proceedings of the 18th International Conference of Business Process Management (BPM 2020) - Industry Forum
  • Denagama Vitharanage, Imesha Manuraji, Toman, Denise, Bandara, Wasana, & Syed, Rehan (2019) Process improvement benefits realization: insights from an Australian university. In Rosemann, M (Ed.) Proceedings of the 17th International Conference on Business Process Management 2019 Industry Forum, BPM2019IF (CEUR Workshop Proceedings, Volume 2428). Vol. 2428. Sun SITE Central Europe, http://www.ceur-ws.org/, pp. 154-165.
  • Gibson, Jeremy, Goel, Kanika, Barnes, Janne, & Bandara, Wasana (2019) Towards a process reference model for research management: An action design research effort at an Australian university. In Hildebrandt, Thomas, van Dongen, Boudewijn F., Röglinger, Maximilian, & Mendling, Jan (Eds.) Business Process Management: 17th International Conference, BPM 2019, Proceedings (Lecture Notes in Computer Science, Volume 11675). Springer, Switzerland, pp. 338-353.

RELATED ACCOLADES

• QUT Vice Chancellor’s Team performance award for innovation and creative practice excellence 2019 for impactful and innovative partnerships that supported high quality research.
• QUT, Science and Engineering Faculty award for ‘living SEF values: collegiality and integrity’.
• Best Papers Awards:
  • Received best paper award at the International Conference on Research and Innovation in Information Systems (ICRIIS) Kuala Lumpur, Malaysia, 2011 (from among 250 peer reviewed papers)
  • Received best paper at the Pacific Asia Conference on Information Systems (PACIS), Shanghai China 2004 from among 400 international peer reviewed papers.
• Example invitations to lead IS and BPM international/national research events:
  • Co-chair Business Process Management track European Conference of Information Systems 2022 Timisoara, Romania.
  • Senior Program Committee member International Conference of Business Process Management 2021 Rome, Italy.
  • Program Committee member International Conference of Business Process Management 2019 Vienna, Austria and 2020, Seville, Spain.
  • Australasian Conference of Information Systems (ACIS) 2020 Executive committee member.
• Example invitations to lead prestigious IS Doctoral Education events:
  • Co-chair Asian Conference on Information Systems (ACIS) Doctoral Consortium, Wellington, New Zealand2020.
  • Distinguished mentor at the Australasian Conference on Information Systems (ACIS) Doctoral Consortium, Perth, Australia 2019.
  • Keynote speaker at the Australasian Conference on Information Systems (ACIS) Doctoral Consortium, Perth, Australia 2019
  • Co-chair Australasian Conference on Information Systems (ACIS) Doctoral Consortium, Wollongong, Australia 2011
  • Organizing-chair Australasian Conference on Information Systems (ACIS) Doctoral Consortium, Brisbane, Australia 2010.
  • Organizing-chair Pacific Australasian Conference on Information Systems (PACIS) Doctoral Consortium, Brisbane, Australia 2010.

• Goel, K., Bandara, W. & Gable, G. (2021). A Typology of Business Process Standardization Strategies. Business and Information Systems Engineering, 63(6), 621–635. https://eprints.qut.edu.au/208304
• ter Hofstede, A., van de Weerd, I., Wynn, M., Reijers, H., Syed, R., Suriadi, S., Adams, M., Bandara, W., Leemans, S. & Ouyang, C. (2020). Robotic Process Automation: Contemporary themes and challenges. Computers in Industry, 115. http://eprints.qut.edu.au/137284
• Keates, O., Wynn, M. & Bandara, W. (2020). A Multi Perspective Framework for Enhanced Supply Chain Analytics. Business Process Management: 18th International Conference, BPM 2020, Proceedings, 489–504. https://eprints.qut.edu.au/205799
• Abbott, C., Bandara, W., Mathiesen, P., French, E. & Tate, M. (2020). A typological framework of process improvement project stakeholders. Business Process Management: 18th International Conference, BPM 2020, Proceedings, 384–399. https://eprints.qut.edu.au/205629
• Denagama Vitharanage, I., Bandara, W., Syed, R. & Toman, D. (2020). An empirically supported conceptualisation of robotic process automation (RPA) benefits. Proceedings of the 28th European Conference on Information Systems (ECIS2020). https://eprints.qut.edu.au/203112
• Bandara, W., Velmurugan, M. & Leemans, S. (2020). Building ‘holistic’ Business process modelling skills for IS graduates. Proceedings of the 41st International Conference on Information Systems (ICIS 2020): Blending the Local and the Global. https://eprints.qut.edu.au/205803
• Bandara, W., Van Looy, A., Merideth, J. & Meyers, L. (2020). Holistic Guidelines for Selecting and Adapting BPM Maturity Models (BPM MMs). Business Process Management Forum: BPM Forum 2020 Proceedings, 263–278. https://eprints.qut.edu.au/205804
• Merideth, J., Bandara, W. & O'Neill, D. (2020). Process portfolio management for enhanced digital readiness: Insights from a large Australian bank. Proceedings of the 41st International Conference on Information Systems (ICIS 2020). https://eprints.qut.edu.au/205802
• Syed, R. & Bandara, W. (2019). Controlling corruption in developing country public sector: A process ecosystems perspective. Proceedings of the 40th International Conference on Information Systems (ICIS) 2019, 1–9. https://eprints.qut.edu.au/133200
• Gibson, J., Goel, K., Barnes, J. & Bandara, W. (2019). Towards a process reference model for research management: An action design research effort at an Australian university. Business Process Management: 17th International Conference, BPM 2019, Proceedings (Lecture Notes in Computer Science, Volume 11675), 338–353. https://eprints.qut.edu.au/130629

• Integrating Internet of Things (IoT) with Process Architectures: An Exploratory Study |
  MPhil, Principal Supervisor
  Other supervisors: Professor Alistair Barros
• A CONCEPTUALISATION OF PROCESS MINING IMPACTS
  PhD, Associate Supervisor
  Other supervisors: Professor Moe Thandar Wynn, Dr Sander Leemans
• Design and Validation of a configurable BPMN reference model for SCOR
  Professional Doctorate, Associate Supervisor
  Other supervisors: Professor Moe Thandar Wynn

• Influence of Performance Measurements on Institutionalizing Process Improvement Initiatives (2019)
• Leadership in Public Sector Business Process Management Initiatives - A Developing Country Perspective (2019)
• Training Transfer in Environments of Tensions: An Organisational Routines Perspective (2019)
• Potential Role of Business Process Standardization (BPS) on Business Correspondent (BC) Model Success (2018)
• Re-Conceptualisation of Information Quality: A Critical Realist Perspective (2017)
• Enterprise Social Technology in the Context of Business Process Improvement (2016)
• Systems Thinking in the Construction of Information Systems Theory: A Set of Methodological Inquiries (2016)
• DSR-Roadmap - A Design Science Research Methodology: harmonizing, extending and validating contemporary methodological thought (2014)

• Conceptualising Stakeholder Engagement in Business Process Management Initiatives (2020)
• Empirical Evaluation of Subject-Orientated Business Process Modelling (2016)