The Complex Dynamics of Trust Concerns
At this month’s Brisbane Trust Alliance event, we will focus on the complex dynamics of Trust Concerns.
Trust Concerns are apprehensions, uncertainties, or doubts individuals hold when depending on a person, organization, or system they interact with. These concerns can pose a threat to customers, potentially leading to their disengagement from a business relationship if an organization fails to identify and address them.
During this session, presented by Dr Nadine Ostern and Dr Marleen Voss, we will delve into the two major types of trust concerns, aiming to grasp their origins, and potential remedies.
Date: Tuesday, 24 October 2023 | 4:30pm – 6:30pm
Venue: Innovation Central Brisbane, QUT Library, V Block, Room V310 (opposite Merlos), QUT Gardens Point | Campus map
RSVP: Email future.enterprise@qut.edu.au to find out more and RSVP
Join the Brisbane Alliance LinkedIn group to keep up-to-date with future events.
Meet Your Speakers
Nadine Ostern holds the Cisco Research Chair in Trusted Retail. In this position, she leads a team of researchers focusing on identifying contemporary, tech-enabled trust opportunities across various industries, including retail and finance. Her research specifically focuses on designing trust experiences and strategies in data- and technology-enabled environments, including AI, blockchain, or video analytics. Nadine previously held various academic roles in Europe, such as the Frankfurt School of Finance and Management, the Technical University of Darmstadt in Germany, and Bern University of Applied Sciences in Switzerland. Nadine’s research has been published in leading academic journals, including Information & Management and Business & Information Systems Engineering, and is regularly presented at renowned conferences in the field of information systems.
Marleen Voss is currently working as a postdoctoral researcher at Queensland University of Technology at the Centre for Future Enterprise. Her research focuses on the central theme of “Trust in Business Processes”, where she plays a pivotal role in deepening our understanding of the significance of trust in business processes. Her particular interest lies in the emerging field of “Artificial Benevolence”. This approach aims to make technology more user-friendly and trustworthy. As author of the whitepaper “The Benevolent Enterprise – How to Operationalize and Scale Doing Good”, Marleen Voss has been instrumental in advancing this topic within both the research and business communities. Prior to her current position as a postdoctoral researcher, Marleen was employed at the Faculty of Mechanical Engineering at the Ruhr University Bochum in Germany, where she successfully completed her PhD. During her tenure there, Marleen had the opportunity to contribute to various projects, driving the design and implementation of technologies in process management. Furthermore, she leveraged her expertise in teaching, delivering lectures on subjects including “Business Process Model and Notation” and SAP.