Context
How ‘process-centricity’ aids to create solid enterprise-design efforts has been well established. Yet, despite large investments in BPM over decades, organisations are still left with process fragments (e.g. seeing ‘process-trees’ rather than the entire ‘BPM-forest’). This was evident during the COVID-19 pandemic with organisations struggling with ‘broken’ processes; unable to deal with dynamic changes. Through this project, we have made global-level calls for the BPM discipline; arguing how a new mindset shift is needed to current BPM practice. Through a series of presentations and short papers, we present how BPM CAN contribute towards addressing BIG global challenges, but only with a critical mind-set change.
The primary aim is to join forces with the broader BPM community to derive a road map that will equip the discipline to generate long lasting impacts to support businesses and contribute to the greater good; both economically and socially. A secondary aim is to see how existing BPM artefacts can/ need to be enhanced to enable the missing holism in BPM practice.
Project Team
Assoc. Prof. Wasana Bandera QUT
Amy Van Looy Ghent University
Lara Meyers Independent BPM & Business Architect Practitioner
John C. Meredith
Michael Rosemann QUT
Elizabeth Holmes
Project Outcomes
Outcomes of this project included:
- A series of publications on ‘holistic’ aspects of BPM (see below)
- A BPM Masters Class that encompasses ‘holism’ in BPM training and upskilling.
Bandara, Wasana, Van Looy, Amy, Rosemann, Michael, & Meyers, Lara (2021) A call for ‘Holistic’ Business Process Management. In Beerepoot, Iris, Di Ciccio, Claudio, Marrella, Andrea, Reijers, Hajo A., Rinderle-Ma, Stefanie, & Weber, Barbara (Eds.) Proceedings of the International Workshop on BPM Problems to Solve Before We Die (PROBLEMS 2021). Sun SITE Central Europe (CEUR), Germany, pp. 6-10
Bandara, Wasana, Van Looy, Amy, Merideth, John C., & Meyers, Lara (2020) Holistic Guidelines for Selecting and Adapting BPM Maturity Models (BPM MMs). In Fahland, Dirk, Ghidini, Chiara, Becker, Jörg, & Dumas, Marlon (Eds.) Business Process Management Forum: BPM Forum 2020 Proceedings. Springer, Cham, pp. 263-278.
Bandara, Wasana, Velmurugan, Mythreyi, & Leemans, Sander (2020) Building ‘holistic’ Business process modelling skills for IS graduates. In Proceedings of the 41st International Conference on Information Systems (ICIS 2020): Blending the Local and the Global. Association for Information Systems, United States of America.
