Amanda Forster

Executive Manager, Customer Advocate Office , Suncorp Australia

Tertiary qualifications in Early Childhood

Amanda is a passionate customer experience executive with a 15 year track record of designing and delivering large-scale, highly successful cultural transformation strategies. In her roles, she has operationalised corporate visions and strategies to create employee cultural change programs that emphasise accountability, empowerment and customer obsession.

Amanda prides herself in embedding ‘customer’ in the DNA of an organisation to create better outcomes for consumers, particularly those most vulnerable.

Currently, Amanda is the Executive Manager of the Customer Advocate Office in Suncorp (Bank and Insurance).  Her accountabilities include the design and embedding of the Group’s vulnerability, hardship and accessibility strategy and raising the voice of the customers through Board and Executive Leadership Team Customer Committees. Amanda’s unique insights and perspectives deliver better employee experience, balanced decision-making and fairer outcomes for customers.

Amanda also has extensive experience in the telecommunications industry, designing and delivering change and communications management strategies for transformational People and Customer Experience programs at Optus.

In recognition of the quality and impact of the  programs she has delivered,  Amanda was awarded first place in the ‘Innovative and Creative Change’ category at the Australian HR Industry (2015) and received the ‘Best Employee Experience Initiative’ in the Ashton Customer Experience Awards (2018).