Project dates: 2014 - 2022
This research seeks to understand how improved alignment impacts the use of IT systems deployed in support of government services. The IT alignment literature is dominated by a focus on strategy formulation within relatively simple organisation forms. In contrast, little is known about how alignment is enacted to improve the assimilation of federated IT systems.
Why is this important?
Improved Information Technology (IT) alignment is essential for the delivery of government services within a complex public-private, inter-organisational environment. This project will investigate the extent to which well-aligned IT support systems contribute positively to the efficient and effective delivery of contracted employment services.
What did we do?
In this project we: (1) developed a novel multi-level alignment model that links external alignment (strategic positioning) and internal alignment (operational capability); (2) operationalised this model within a complex public-private, inter-organisational service environment; and (3) tested the impact of improved IT alignment on business process outcomes for employment services.
Funding / Grants
- ARC LInkage Grant (LP130100066)
Other Team Members
- Prof Carla Wilkin, Monash University
- Prof John Campbell, ANU
- Dr Nicky Antonius (Department of Employment and Workplace Relations)
- Sally Sinclair (National Employment Service Association)
- Paul Musso (National Disability Services)
- Rick Kane (Disability Employment Australia)
- Debra Cerasa (Jobs Australia)
- Wilkin, C., MacKrell, D., Keating, B., & Campbell, J. (2021). The performance of strategic business/IT alignment: Process and systems perspectives (working paper).
- MacKrell, D., Campbell, J., Wilkin, C., & Keating, B. (2018). Bridging public-private partnerships: A multi-level, multi-theoretic alignment model of strategy-in-practice (working paper).
- Simpson, J., Wilkin, C., Campbell, J., Keating, B., & Moore, S. (2016). 'Iterate wildly': Is user-centred design and prototyping the key to strategic alignment?
- Simpson, J., Wilkin, C., Keating, B., & Campbell, J. (2016). Best practices or improvisation in system change? An exploratory study.
- Simpson, J., Campbell, J., Pham, T., Keating, B., & Wilkin, C. (2017). Towards an Understanding of Valence in E-Government Services.
- Campbell, J., Keating, B., Wilkin, C., & Moore, S. (2013). Multi-level IT project alignment in government services: Contracted employment services.
- Sterrenberg, G. (2020). Evaluating the success of e-government from the viewpoint of citizens living with disability in Australia (PhD Thesis), Australian National University.
- Pham, T. (2017). A better understanding of value creation in citizen-centric services: A case study of Job Services Australia (PhD Thesis), University of Canberra.
- Keating, B. (2018). Jobfit evaluation report (Industry report), Presented to Department of Employment and Workplace Relations, 20 March 2018.