The QUT Business School is proud to present our QUT Business School Research Insights page, where we present practitioner-friendly summaries of our scholarly research to strengthen our impact with the QUT Business School community. Each of the articles below presents a short summary of a full scientific article:

Prosocial consumer research and social marketing

• When altruistic decisions shape egoistic motives: motivation shift in sequential charitable support – Assoc. Prof. HS Jin, Jappy Fanggidae, Hyoje Jay Kim, Louise Kelly
• An exploratory study of benefits and challenges of neurodivergent employees: Roles of knowing neurodivergents and neurodiversity practices – Assoc. Prof. Muhammad Ali, Mirit Grabarski, Marzena Baker
• Brand display magnitude and young children’s brand recognition – Dr Shasha Wang, Arnold Japutra
• A hostile tale of disclosure and betrayal: Business perceptions of offshoring services – Dr Sven Tuzovic, Rory Francis Mulcahy, Rebekah Russell-Bennett
• Bias behind closed doors: Chinese consumers’ perception of foreign wines – Dr Di Wang, Jesse Christian
• Can attending farmers’ markets lead to unplanned deviant visitor behaviour? – Prof. Gary Mortimer, Emma Joenpolvi, Frank Mathmann
• The role of green innovation and hope in employee retention – Prof. Gary Mortimer, Syed Fazal-e-Hasan, Hormoz Ahmadi, Harjit Sekhon, Mohd Sadiq, Husni Kharouf, Muhammad Abid
• The 5R Guidelines for a strengths-based approach to co-design with customers experiencing vulnerability – Dr Kate Letheren, Rebekah Russell-Bennett, Nick Kelly, Kathleen Chell
• Understanding Contextual Determinants of Likely Online Advocacy by Millennial Donors – Prof. Rebekah Russell-Bennett, Ray Fisk, Andrew Gallan, Alison Joubert, Jenine Beekhuyzen, Lilliemay Cheung
• Healing the Digital Divide with Digital Inclusion: Enabling Human Capabilities – Prof. Rebekah Russell-Bennett, Ray Fisk, Andrew Gallan, Alison Joubert, Jenine Beekhuyzen, Lilliemay Cheung
• Ego Depletion and Charitable Support: The Moderating Role of Self-Benefit and Other-Benefit Charitable Appeals – Assoc. Prof. HS Jin
• A strengths-based approach to eliciting deep insights from social marketing customers experiencing vulnerability – Prof. Rebekah Russell-Bennett, Dr Kate Letheren, Maria Raciti
• Need for distinction moderates customer responses to preferential treatment – Assoc. Prof. Dominique Greer, Assoc. Prof. Amanda Beatson, Vivian Pontes, Nicolas Pontes
• Green consumption practices for sustainability: an exploration through social practice theory – Assoc. Prof. Amanda Beatson, Udo Gottlieb, Katrina Pleming
• Branding beyond the gender binary – Prof. Rebekah Russell-Bennett, Dr Di Wang, Stephen Whyte, Angelica Cooke
• Mitigating implicit racial bias in tipping: when direct and indirect experience matters – Dr Frank Mathmann, Anne-Maree O’Rourke, Alex Belli
• Community engagement and social licence to operate – Dr Bree Hurst, Kim Johnston, Anne Lane
• Vulnerable consumers and hardship programs – Dr. Charmaine Glavas, Kate Letheren, Rebekah Russell-Bennett, Ryan McAndrew, Rowan Bedggood
• Examining food insecurity among adults in Australia – Prof. Rebekah Russell-Bennett, Danielle Gallegos, Rebecca McKechnie, Ryan McAndrew, Geoff Smith
• Why consumers care less about worker welfare – Prof. Gary Mortimer, Tara Stringer, Alice Payne
• Increasing the independence of vulnerable consumers – Assoc. Prof. Amanda Beatson, Aimee Riedel, Marianelle Chamorro-Koc, Gregory Marston, Lisa Stafford
• Examining customer responses to preferential treatment – Assoc. Prof. Dominique Greer and Assoc. Prof. Amanda Beatson
• Female trust in gay male sales assistants – Prof. Rebekah Russell-Bennett, Eric M. Russell, Hannah K. Bradshaw, Mark S.  Rosenbaum, Sarah E. Hill
• Bending the rules to help customers: Examining the drivers – Prof. Gary Mortimer, Shasha Wang
• Social Distancing and Employee Wellbeing – Dr Sven Tuzovic, Sertan Kabadayi
• Thank You, But No Thank You – Emotional Responses to Preferential Treatment – Assoc. Prof. Dominique Greer and Assoc. Prof. Amanda Beatson, Vivian Pontes, Nicolas Pontes
• Food waste reduction in the supply chain – Assoc. Prof. Carol Richards, Bree Hurst, Rudolf Messner, Grace O’Connor
• A Cinderella Story: Upcycling and Past Identify – Prof. Brett Martin, Bernadette Kamleitner, Carina Thuerridl
• Measuring customer aggression: Scale development and validation – Dr Shasha Wang, Gary Mortimer, Maria Lucila Andrade
• Dealing with instrusive ads: a study of which functionalities help consumers feel agency – Associate Professor Amanda Beatson, Aimee Riedel, Clinton Weeks

Retail

• A cross cultural examination of ‘off-price’ fashion shopping – Prof. Gary Mortimer, Martin Grimmer, Lousie Grimmer, Shasha Wang, Jin Su
• Legal and Privacy Concerns of BYOD Adoption – Dr Kenan Degirmenci, Michael H. Brietner, Ferry Nolte, Jens Passlick
• How regulatory focus-mode fit impacts variety seeking – Dr Thuy Pham, Assoc. Prof. Frank Mathmann, Assoc. Prof. HS Jin, Edward Tory Higgins
• What you touch, touches you: The influence of haptic attributes on consumer product impressions – Prof. Brett Martin, Assoc Prof HS Jin, Hewawasan Ranaweerage Achini Tharaka Ranaweera
• Time is money: The effect of time of day on product purchase – Dr Frank Mathmann, Jeremy Collinson, Mathew Chylinski
• Omnichannel retailing operations with coupon promotions – Dr Di Wang, Assoc. Prof. JS Hin, Zonghuo Li, Wensheng Yang
• Price, online coupon, and store service effort decisions under different omnichannel retailing models – Dr Di Wang, Assoc. Prof. JS Hin, Zonghuo Li, Wensheng Yang
• When, for whom and why expanding single-option offerings creates value: locomotion fit from choice between options – Dr Frank Mathmann, Mathew Chylinski
• When physical movement affects perceived value – Dr Frank Mathmann, Mathew Chylinski, Tory E Higgins, Ko de Ruyter
• How gratitude improves relationship marketing outcomes for young consumers – Prof. Gary Mortimer, Syed Fazal-e-Hasan, Ian Lings, Gurjeet Kaur
• Why Loyalty Programs Cannot Prevent Switching – Dr Sven Tuzovic, Frauke Mattison Thompson
• 3 Effects of Imaginative Displays on Customers’ Purchase Behaviour – Dr Di Wang, Hean Tat Keh, Li Yan
• How crowdedness influences restaurant patronage in the COVID-19 pandemic – Dr Di Wang, Jun Yao, Brett Martin
• How consumers react to changes in price and size – Dr Di Wang, Jun Yao, Harmen Oppewal
• Embracing consumer difference in competitive strategy – Assoc. Prof Sandeep Salunke, Amali Wijekoon, Gerard A. Athaide
• The use of the number eight in discounts to influence gift purchasing in Chinese tourists – Dr Di Wang, Brett Martin, Jun Yao
• The physical frictionless experience: A slippery slope for experience memorability of retail services? – Professor Rebekah Russell-Bennett, Chelsea Phillips, Marek Kowalkiewicz
• The role of shopping orientation in variety-seeking behaviour – Associate Professor HS Jin, Scott D. Murray, Brett Martin
• How can brands become central in the consumers’ life? – Dr Shasha Wang, Arnold Japutra, Sandra Maria Correia Loureiro, Haryani Primanti
• The power of creative advertising: Creative ads impair recall and attitudes toward other ads – Associate Professor HS Jin, Gayle Kerr, Jaebeom Suh, Hyoje Jay Kim, Ben Sheehan

Marketing and technology

• Self-service technology recovery: the importance of psychological need support – Prof. Byron Keating, Marjan Aslan
• Reducing deviant consumer behaviour with service robot guardians – Dr Kate Letheren, Paula Dootson, Dominique A. Greer, Kate L. Daunt
• Leveraging social media advertising to foster female consumers’ empowerment and engagement – Assoc. Prof. Frank Mathmann, Felix Septianto, Linda D. Hollebeek, Tory E. Higgins
• How construal–regulatory mode fit increases social media sharing – Assoc. Prof. Frank Mathmann, Thuy Pham, Felix Septianto, Hyun Seung Jin, Tory E. Higgins
• Advertising Meat Alternatives: The Interactive Effect of Regulatory Mode and Positive Emotion on Social Media Engagement
  – Assoc. Prof. Frank Mathmann, Felix Septiano
• “My colleague is a robot” – exploring frontline employees’ willingness to work with collaborative service robots – Dr Sven Tuzovic, Stefanie Paluch, Heiko Holz, Alexander Kies, Moritz Jörling
• When AI meets store layout design – Kien Nguyen, Brett Martin, Clinton Fookes, Minh Le
• Online third places: Supporting well-being through identifying and managing unintended consequences – Assoc. Prof. Lisa Schuster, Joy Parkinson, Rory Mulcahy
• The service triad: an empirical study of service robots, customers and frontline employees – Mark Steins, Gaby Odekerken, Kars Mennens, Dominik Mahr
• Social media adoption among DMOs: a systematic review of academic research – Dr Yulin Liu, Mani Shah Alizadegan
• How the Internet Empowers Internationalisation Know-How – Dr. Charmaine Glavas
• Mobile-assisted ‘Showroomers’: Understanding their purchase journey and personalities – Dr Sven Tuzovic, Jorge Carlos Fiestas
• Trustmarks: Strategies for exploiting their full potential in e-commerce – Dr Sven Tuzovic, Frauke Mattison Thompson, Corina Braun
• Our Emotional Connection to Service Robots – Dr Kate Letheren, Rebekah Russell-Bennett, Lucas Whittaker, Stephen Whyte, Uwe Dulleck
• Working with Robots – Dr Sven Tuzovic, Stefanie Paluch, Heiko Holz, Alexander Kies, Moritz Jörling
• Examining consumer intentions to use smart retail technology – Prof. Gary Mortimer, Syed Fazal E Hasa, Alireza Amrollahi, Sujana Adapa, Sathyaprakash Makam
• The blockchain panopticon to secure the beef supply chain – Mr Lachlan Robb, Felicity Deane, Warwick Powell
• Online Repurchasing: Disclosure, Hope and Goal Attainment – Prof. Gary Mortimer, Syed Fazal-E-Hasan, Hormoz Ahmadi, Ian Lings, Louise Kelly, Jay Kim
• Harnessing social media business affordances for internationalisation – Dr Charmaine Glavas, Heini Vanninen, Joel Mero
• Power and the Tweet: How Viral Messaging Conveys Political Advantage – Associate Professor Frank Mathmann, Kellie Crow, Ashish Galande, Ashish, Mathew Chylinski

Services industries

• Short break drive holiday destination attractiveness during COVID-19 border closures – Dr Di Wang, Filareti Kotsi, Frank Mathmann, Jun Yao, Steven Pike
• Making the right stopover destination choice: The effect of assessment orientation on attitudinal stopover destination loyalty – Dr Frank Mathmann, Dr Di Wang, Steven Pike, Filareti Kotsi
• Fake smiles. Customer reactions to employees’ display inauthenticity and choice restrictions – Dr Frank Mathmann, Thuy Pham, Andreas T Lechner
• Frontline employees’ display of fake smiles and angry faces: When and why they influence service performance – Dr Frank Mathmann, Andreas T Lechner, Michael Paul
• Cannabis tourism: An emerging transformative tourism form – Dr Yulin Liu, Adam Stronczak
• Using Growth Patterns to Segment Tourist Markets – Dr Yulin Liu, Aaron Hsiao, Emily Ma
• Customers’ sensitivity to employee displayed authenticity – Dr Frank Mathmann, Andreas T. Lechner
• You got a free upgrade? What about me? Entitlement and envy in tourist judgements – Prof. Brett Martin, Kai Zhan, Ying Xian Wang, HS Jin

Entrepreneurship, leadership and public relations

• Decision-making insights from PR practitioners – Dr Lisa Tam, Amisha Mehta, Hayley Goodlich
• When Is Less More? Boundary Conditions of Effective Entrepreneurial Bricolage – Prof. Per Davidsson, Paul Richard Steffens, Ted Baker, Julienne Marie Senyard
• Multi-Level Leadership – Dr Yulin Liu, Artemis Chang, Anna Wiewiora
• COVID-19 – Enabling Entrepreneurship? – Prof. Per Davidsson, Jan Recker, Frederik von Briel